Holiday Inn Express Downtown Edmonton

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Reviews

I like the convenience of being directly in the city and the class of service I recieve while there at the hotel - Name Withheld

Kind & caring staff, courteous front desk personnel i.e. Alex and the girls.excellent management group under Kent Murray, Kathy Holland. excellent guest experience champion in Estere Westmaas, and the man i have come to count as a friend after many years of staying at this hotel....Oscar, who keeps the property in "ship shape" condition.i have stayed in numerous hotels all over the world, including may 5 stars - but have never received the kind of attention that i receive at this property.....i can't speak for all Holiday Inn's or Holiday Inn Express properties but, i will continue to stay at this property in Edmonton. - Fred Clarke

Great front desk staff. As I was leaving before the breakfast was served they arranged for me to have a bag breakfast to take with me. It was a lovely gesture and a great bagged breakfast. Everything one could possibly imagine:) - Name Witheld

(This Hotel has) "the nicest staff I have ever experienced, including the front desk to the ladies cleaning the rooms, everyone went out of their way to make us feel welcomed and to ensure comfort and needs. - Jack Springer

The staff at this particular property is always eager and willing to go out of their way to be helpful at every turn.

They make our stay an absolute joy. Every Holiday Inn and Holiday Inn Express property should treat their guests in the same manner.

I was recently a guest of the above hotel and was visiting with 3 of my friends ; we had two rooms. I wanted to compliment and commend the staff and I mean ALL of the staff on making it my best stay at a hotel EVER. I travel frequently both for business and pleasure in Canada, the US and abroad and the staff at this hotel were the most accommodating , friendly and welcoming that I have ever had the pleasure of dealing with. We were in Edmonton during the coldest weather there has been all year (Edmonton was even the 2nd coldest place on earth that weekend ) and still they were amazing . No matter what time we encountered staff or where we met them, they all treated us with respect, asked if we required assistance and went out of their way to help us and meet our needs. This included everyone from the front desk, to the cleaning staff , to the people re-setting the tables when we were leaving for the airport; it was truly the most amazing display of customer service I have seen; and I work in an industry that has customer service professionals ; some whom report to me . I had to come back and share with my employees the amazing customer service and attention to detail that we received. I have never written to a hotel to either complain or compliment but I felt that I had to write to you to ensure this hotel and its' staff recieve the recognition they deserve. Thank you; and you know when I next go back to Edmonton and require a hotel, I will be booking at the Holiday Inn Express Downtown!!

C. Hill

Saskatchewan Canada

It truly was a pleasure seeing you last week and staying at your hotel. Your staff are a credit to you!! Everyone was so friendly and welcoming. I wouldn’t hesitate to put anyone in your property knowing that they will be well looked after and enjoy their accommodations!

Vicki Culshaw

Regional Sales Manager, Western Region

I can't say enough about the outstanding customer service I receive from the entire

team at the HIE Edmonton, from the top level to all the staff the service is excellent.

Rooms are nice, facilities are good. I truly enjoy staying at the Holiday Inn Express Edmonton!

Darren Stokes

I will be back every week for 5 months... Excellent & Friendly Staff

I chose the HIEx for the price. We don't usually stay downtown and it was a quick trip so "a hotel is a hotel" right? I am really impressed with everything at the hotel. the room was spotless. Parking was convenient, Breakfast was filling and the staff was so friendly. I will definitely be back - and recommend the hotel to others

Name Withheld

Kent, I stayed with you team March 12th. I suffer from a medical condition that requires that I carry a treatment device with me. I unfortunately left that device in my room on check out on the 13th. I discovered this when I arrived home on Friday night and immediately called the hotel and left a message with housekeeping that explained the problem and the urgency of returning the device to me. I had a call from Ryan first thing on Saturday morning who said he was going to check lost and found. A short time later I had another call from Ryan confirming that he had located the device and would have it sent to me by Fed Ex The device arrived this morning. (March 13th)

Kent I would like to offer my appreciation to your team but and especially to Ryan for his support here. He is an example of what customer services is all about.

**Name withheld by request

Great Service as always. By far my favorite place to stay every time I visit.

Exceptional, I felt like a valued guest.

name withheld

As a travel professional I don't always see good customer service, but your staff was excellent & very helpful with all my needs. I will be booking my clients into your hotel. Very Happy thankyou

Room was very clean. All Service people at the hotel were very friendly. I've never stayed at a hotel where I felt like the staff knew me and cared about me. It was a great stay and I plan on recomending it to others and staying here again!

Thank you so much!

All Staff were all exceptionaly friendly. for Service industry in Edmonton, Someone must be doing something great here. Thanks - made a great stay!

Excellent Breakfast, best I've seen. I've stayed in a lot of hotels.

Name withheld

All employees are very friendly, and quick to respond to my needs, I am a happy guest in this hotel

I would like to take this opportunity to thank everyone at the Edmonton Holiday Inn Express Downtown. I t has been my pleasure staying there for the past couple of years and experiencing the most professional and courteous and friendly staff I have ever experienced. In my line of work, I stay in many Hotels and have never experienced such welcomed and serviced staff as the Edmonton Holiday Inn Downtown has given me. How ever, I am sadly to say, I will be moving on in accepting a relocation to Halifax Nova Scotia, with the same company. I hope ADT Advanced Integration formerly Intercon Security continues to use your services, as I have requested to do so. Whenever I shall return for business or even for pleasure, I know this is where I will be staying, because friends after all is where its at !

Good Luck to you all and best wishes !!

Tom York

I would like to express my sincere appreciation to you and your staff for all of the service you provided for us yesterday for our meeting in the Penthouse. I would especially like to acknowledge Benjamin - he did an INCREDIBLE job for us! He served us with a smile and was always willing to lend a helping hand

Several times he even pointed out items that we had missed!!!! He was fabulous and really helped our meeting run smoothly.

So thank you again! And pass along our big thanks to Benjamin for us all.

Sincerely,

Tricia J. Dekort

I wanted to express deep appreciation for all you have done for myself and our LCE team. Being a road warrior can be a hard, lonely job at times. After 12 hours of traveling with lost luggage, cramped quarters, flight delays, etc, it is so uplifting to arrive at the hotel and be greeted like a returning family member. You and many of your staff understand this have gone out of their way to make us feel welcome. Even though I would often poke fun at your myriad of issues (pool tile, labor pool, etc) I am thoroughly impressed by the fantastic job you are doing despite all the obstacles in your way. If more GMs were like you, all our travels would be equally fantastic.

Whenever I was in Edmonton, even though I was traveling by myself, I was never alone. Keep up the good work. - Dave Berube

Dear Kent & Staff

A note to thank you for every kindness that you have all showered upon me. I came to your “hotel Oasis” in a time of great need& you all helped immeasurably. Hospitality is Catching you are bringing an important Healing Energy to the core of our wonderful city. With great thanks

Evangeline Rand

"My first stay with you wil pave the way for more in the future. At check-in, the guest services rep noticed I was travelling on a course , 4 days long, and had requested a quiet location as I was studying long each night. He upgraded my room to include a microwave and fridge which was indispensible to me. I have several more 4- day long courses in Edmonton coming up during the next 2 years so I have finally found a hotel that has everything I need. Fantastic! I will most certainly recommend your hotel to friends and colleagues alike. It was very convenient."

Marlene Nilson

"The Staff was, as always, as friendly and efficient, our room sparkling clean, towels large and fluffy, beds extremely comfortable, breakfast enormous, and thanks for the candies we found on our arrival. We are looking forward to our much longer stay in June. - Dawn Wheatland"

"Anyone working for this hotel should have wages increased, for their hard work and consideration for each and every guest is motivation to stay at the Holiday Inn Express Downtown, every time I stay in Edmonton. - Sheldon Matthews"

"I am a road warrior and spend more nights per year in hotel rooms than I do my own home.As such my expectations are very high when it comes to my choice in hotels. Over the past 15 months I have had a client in Edmonton which I visit once every 4 to 6 weeks.The management and staff of the Holiday Inn Downtown Edmonton make coming to Edmonton more like coming to visit friends rather than work. As a result of the Wednesday evening social I have met other regulars at the hotel who I am happy to say are now friends. Thanks to everyone at the Holiday Inn for making this road warrior feel at home. Sincere regards, Fred Dunbrack "

I must say, once again I'm impressed with this Holiday Inn location. They never seem to stop impressing me. I am a Platinum member which really is based on they amount of stays I have been at this location. 7:30 in the evening I was checking my Priority club account online and realized I had a reservation for that night. I was of course in another city on business so I called to inform them that I had to cancel which of course it was no problem and will not be charged. Through the past year the company I work for decided to have all of our employees stay at this Holiday Inn in Edmonton, based on my feed back. Because of the amazing service I have decided to stay at other Holiday Inns in other Cities where available while traveling on business. Way to go and congratulations Holiday Express Edmonton Downtown, keep up the amazing service. T York

Folks of HIEXEDMONTON!!!
Y’all make us feel so welcome and so at home that it is always a pleasure to be with y’all!! The friendly greeting of welcome, the excellent service, the warmth and helpfulness given so freely make y’all the best of the best. Obviously, without great leadership, the success you all enjoy in customer service excellence would not be quite to the level it is now! I sincerely appreciate the help and friendship so freely given at the Holiday Inn Express Downtown, Edmonton! Thank You!!!!
Sincere regards, Al E.

Staff is very courteous. Long time staff make a point of acknowledging me as a frequent guest which always feels welcoming. I often am the recipient of a little extra in my room which is greatly appreciated. I appreciate the upgrades on the work out area. I also appreciate the upgrade in room to a microwave and fridge as I often stay for extended nights and do not like to go out alone for dinner. The priority club member reception is excellent and very pleasant to attend. In short management at this hotel is excellent which shows in the many small ways my needs are attended to. (Name withheld)

I am a seasoned business traveler with minimal need for assistance. The associates were prompt and courteous with little wasted time upon check-in and check-out. This meets my needs perfectly. When I go to a hotel I like to speak with a cheery face not grumpy. I found that the staff were very helpful and seemed to enjoy their job. (Name withheld)

I was not staying your Hotel, I was instead at another hotel in the area when my vehicle was broken in to and a set of keys were removed from the vehicle. Your staff member found the keys and David (one of your front desk staff) went through a great deal of trouble attempting to contact me. David went as far as calling my Dealership on Vancouver island to track me down using nothing more than a key fob that had the Dealer name and my Vin# on it. I was looking at $1100.00 to have my vehicles locks and security system changed. I am very grateful to David and feel that he deserves acknowledgement from your chain . It would have been very easy for him to simply toss the key in a draw and wait for someone to ask if they had been found but he went one step further and tracked me down. A job well done. Thank you David. Ron Jaeger

The staff are readily available to provide assistance and very friendly. Some of them even recognized me when I arrived. - PAUL CHAN

Thank You so very much for your generous hospitality lastnight. I really appreciated your kindness and attention. The wine and snacks were lovely. I have to tell you that I am also very impressed with your friendly staff. and I will return. I feel safe in your hotel, the pool & hot tub are immaculate, and your breakfast is impressive. The front desk staff were most helpful when I required a corkscrew for wine....and when I needed assistance removing the corkscrew! My room was a home away from home for a week and I thoroughly relaxed after marking hundreds of papers. Thank You. Your professional and courteous staff handled everything well and that makes a difference. Dealing with the public is probably just as difficult as teaching a bunch of 17 year olds, maybe more so. I appreciate your efforts and you entire staff should be commended for all that they do. Thank You Michelle Pisoni -Teacher

We were early and they tried to make it as comfortable as possible till we got our room and had to leave a day early and was very helpful in doing so. - Connie Dilworth

Friendly, smiled, did their job as needed and quickly, staff including housekeeping are obviously nice to guests. Housekeeping must be one of the most difficult unrewarding jobs in North America. - Gordon Burditt

The receptionist took alot of time trying to get me a room when they were sold out, and called me back personally when one became available. I really appreicated that. - Janice Pickard

When I arrived, all rooms of the type I had booked were unavailable. In a matter of a few seconds, the associate upgraded me to an executive room. It is very much appreciated that the associates have the ability to serve their customers 'on the spot'. - Rock Harnett