Position:                   Guest Service Agent                        Posted: April 7, 2008

Department:             Front Office                                       Closes: April 30, 2008

Reports to:               Rooms Division Manager              Apply to: Tim Cox

Fax :                 (780)-426-6090                                        E-mail: rdm@hiexedmonton.com

Responsibilities:

To assist the Rooms Division Manager and Front Desk Supervisors in the Guest Services Department and assist guests in all required matters. The position is entry level in nature and requires flexibility, dependability and creativity at all times.  The Guest Services Agent will be responsible for insuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. .

Guest Services Agents will greet guests, perform all check-in and check-out functions, disburse room keys and inform guests about hotel facilities/services, accommodate guest requests, answer telephones, post charges and handle cash and credit card transactions.  GSA’s are responsible for the daily Front Desk operations during their shift. Initiate and monitor shift checklists for proper completion of tasks.

Respond to all guest needs and requests in a timely manner.  Manage and resolve all guest complaints (and compliments) if possible in a high level of professionalism and courtesy.  Follow and enforce company policies and procedures.

Attend to daily operational requirements of guest recognition program, amenity program, and standard shift procedures.  Provide effective communication to all departments of guests’ issues via the logbook as well as completion of an incident report.

Job Requirements:

- Exceptional customer service skills- Aware of guest security requirements.

- Experience handling difficult guest situations. - Excellent written, oral and organizational skills.  - Must be comfortable with shift work.
- Exceptional troubleshooting skills, able to work through problems without supervision.
- Strong computer literacy, and experience with Microsoft Office suite of programs.
- Experience with Fidelio’s Opera Express Property Management System an asset.
- Previous experience with HOLIDEX-Plus Reservation System an asset.
- Self motivated; always a positive outlook. - High level of creativity and innovation.
- Strong interpersonal skills; strong team member and leader.

Starting wage $11.69 per hr            After 6 months $12.21 per hour       After 1 year $12.73*

Position:       Maintenance Person                                    Posted: February 7, 2008

Department: Engineering                                                 Closes: April 30, 2008

Reports to:   Maintenance Supervisor                             Apply to: Desmond Lewis

Responsibilities:

-Tasks associated with Maintenance department, as per job description.

-Follow hotel procedures and policies, in relation to our guests and guestrooms.
-Adjust door closers; ensuring rooms are available in the most efficient manner.

-Install fan coil motors, HSIA cabling, balcony door locks, stair caps, arbourite coffee stations, as req’d.

- Other work assigned such as exterior cleaning, drywall & paint repairs, dents, carpet & floor maintenance, as required.

-Ensure inventory control of maintenance items and tools.

-Available on call to pick up shifts in emergency situations.

-Additional tasks as assigned by the Maintenance Supervisor, or management.

Job Requirements:

-Self motivated with a positive outlook, and a guest service attitude.
-Must be capable of physically demanding work, with maintenance duties.

-Mechanical aptitude

-Requires the ability to work quickly & safely using power tools & ladders.
-Must be comfortable with shift work, and overtime as required to satisfy our guests.

-Exceptional troubleshooting skills, able to work through problems as they arise.
-The position requires flexibility, dependability, creativity & innovation.

-Excellent communication and organizational skills.

-Strong interpersonal skills; strong team member.

Standard Shifts:  subject to business needs, weekend & afternoon shifts likely.

Reports to:               Banquet Supervisor                          Apply to: Louie Monsod

Fax number (780)-425-1783                                               banquets@hiexedmonton.com

Responsibilities:

1. The host must be outgoing and able to converse cheerfully with all guests.
2. The host must be able to multi task during the operation of the Breakfast Bar.
3. The host is expected to keep the breakfast bar fully stocked, using common sense concerning the amount of product on the bar at any given time. As the life of buns, bacon and eggs, etc are limited after putting them on the bar, it is imperative that not too much product goes into circulation at one time.
4. Monitoring and rotating stock in the cooler and freezer is also part of the position.
5. Inventory control and requested ordering is an integral part of the hosts’ position.
6. The host must ask “how the guest’s stay was” listen to the feedback and either help solve their problem, if there is one, or direct the concerns to the appropriate department. The guest must feel that their concerns are being dealt with in a friendly and concerned manner. The guest is always right and NEVER is an associate to argue or question a guests’ opinion.

7. It is mandatory for hosts to view and understand the training videos & Smart Service University.

Following is the quote directly from the Brand (Holiday Inn Express) standards:

“The breakfast bar must be staffed by at least one dedicated Breakfast host to oversee the operation of the breakfast bar including keeping it clean, well stocked, and to service guests’ needs. The host should also actively engage in cheerful interaction with guests during the breakfast bar hours of operation. For hotels in the U.S. and Canada, the Breakfast Bar host must, at minimum, speak conversational English.”

Breakfast Bar hours are four to five hour shifts per day, which may include weekends. The Breakfast Host must be able to serve in Banquets or alternate capacities when the breakfast bar is not open, subject to business needs.

Minimum rates Feb 1 $10.29 per hr.            After 6 months, $10.55 per hr. After 1 year $10.82 *Wage rates increase Feb 1 annually as per Collective Bargaining Agreement.

Position:       Room Attendant/Relief Supervisor*                        Posted: April 7, 2008

Department:           Housekeeping                                               Closes: April 30, 2008

Reports to:            Housekeeping Supervisor                           Apply to: Alma David

Fax number (780)-426-6090                                               housekp@hiexedmonton.com

Responsibilities:

-This is a position with approximately 80% of the time as a Room Attendant.*

-Tasks associated with Room Attendant or Houseperson, as per job descriptions.

-Follow hotel procedures and policies, in relation to our guests and guestrooms.

-When supervising, approximately 10% is administration and 90% is supervising the cleaning of rooms and cleaning rooms, to ensure a fully clean house every day.

-Assign floor keys, rooms for cleaning and duties to room attendants, in absence of the Supervisor; ensuring rooms are available in the most efficient manner.

-Conduct guest room checks to ensure cleanliness, as per hotel standards.

-Provide ongoing review of common areas and room floors and report on any work required such as deep cleaning, paint repairs, dents, carpet shampooing, etc.

-Supervise room attendants & housepersons in performance of their duties.

-Maintain scheduling, disciplinary, and project management of the Housekeeping Department, in the absence of the Housekeeping Supervisor.

-Complete labour hours at end of day (check and sign-off labour hours)
-Handle lost and found inquiries and return of items to guests, including maintenance of Lost and Found log sheets, and secure storage of guest’s items.
-Ensure inventory control of housekeeping items and assist with ordering.
-Labour control in conjunction with Housekeeping Supervisor and management.

-Available on call to pick up shifts in emergency situations and assist with room department scheduling, in the absence of the Housekeeping Supervisor.

-Assist with training program for new employees, as required by the Supervisor.
-Additional tasks as assigned by the Housekeeping Supervisor, or management.

Job Requirements:

-The position is supervisory in nature and requires flexibility, dependability, creativity & innovation, in addition to room attendants or houseperson duties.

-Must be capable of physically demanding work, with housekeeping duties.
-Must be comfortable with shift work., and overtime as required to satisfy our guests.

-Exceptional troubleshooting skills, able to work through problems as they arise.
-Self motivated with a positive outlook, and a guest service attitude.
-Excellent communication and organizational skills. Computer literacy is an asset.

-Strong interpersonal skills; strong team member and leader.

Standard Shifts:  40 hour week, consisting of six days, with four 8 hour and two 4 hour days, subject to business needs.

Monday: 8:30AM to 4:30PM                        Tuesday: 12:30PM to 4:30PM

Wednesday: 12:30PM to 4:30PM  Thursday: 8:30AM to 4:30PM

Friday: 7:30AM to 3:30PM              Saturday: 8:00AM to 4:00PM          Sunday: Off

Minimum rates Feb 1 $11.68 per hr.            After 6 months, $12.25 per hr. After 1 year $12.70* *Wage rates increase Feb 1 annually as per Collective Bargaining Agreement.